All customers purchasing a ticket to play at Yaya’s House are subject to accepting of the following Terms and Conditions. Please read the Terms & Conditions carefully prior to purchasing any tickets.

Information About Us

Yaya’s House was established In 2020 and our registered address is: Birch Farm Children’s centre, Birch Farm, Hintlesham, Suffolk IP8 3NJ which is our trading address and address for correspondence.

If you have any queries regarding Yaya’s House and the services we offer, or complaints you can contact us on info@yayashouse.co.uk and a member of the team will contact you.

Supervision of Children

1.0 All parents/guardians accept full responsibility for the supervision of their child/children whilst at Yaya’s House.  Staff at Yaya’s House are present to enhance the play experience of your child during a play session, however, they are not responsible for the supervision and behaviour of children.

Changes to Bookings, Transfers & Cancellations (Excluding Christmas Bookings)

1.1 All children playing at Yaya’s House must purchase a ticket which entitles entry to the play areas.

1.2 The ticket price includes admission for entry to Yaya’s House and all activities offered for one 2.5 hour play session.

1.3 All children admitted to Yaya’s House must hold a valid ticket obtained via our website’s online booking system or on entry. Tickets cannot be purchased and will not be accepted from third party ticket providers.

1.4 The ticket price excludes food and beverage and access to private parties/events. Activities provided by an external provider may be subject to separate fees and will be advertised accordingly.

1.5 All customers with pre-booked tickets will receive an email confirmation which acts as proof of purchase. Please check you have received this email following purchase. We take no responsibility should you not receive this email due to reasons outside of our control e.g. junk or spam filtering.

1.6 The person purchasing tickets accepts these Terms & Conditions on behalf of every visitor and is responsible for ensuring these Terms are communicated to and followed by visitors attending.

1.7 every paying child come with one free adult place any additional adults are required to purchase a ticket. An ‘adult’ is a parent or guardian over the age of 18 years entering with a child.

1.8 All tickets purchased are non-refundable. If you wish to change your booking you must contact us by email at info@yayashouse.co.uk giving us 24 hours notice prior to the start time of the original pre-booked play session.  If you are choosing to change your booking, the new play session date must be within 6 months of the original pre-booked play session.

1.9 Ticket prices may change from time to time and our booking systems will be updated accordingly.

2.0 In circumstances beyond our control, we reserve the right to cancel a Ticket. We will endeavour to notify you as soon as we become aware that this is necessary.  All bookings are non-refundable but are transferable, and if we are required to close our venue on the date of your visit due to circumstances beyond our control, including Coronavirus restrictions, we will contact you as soon as is practicable and transfer your booking to a date of your choosing, subject to availability.

Our Play Session Times & Closures 

2.2 Yaya’s House normal opening hours are 9:00am – 2:30pm, 7 days per week excluding key holiday dates and special sessions which will be advertised on Yaya’s House website.

2.3 Yaya’s House operates 2 play sessions per day each for a 2.5 hour period. The first play session starts at 9.00 – 11.30am, the second at 12.00pm – 2.30pm.  There are often special extra sessions on a Friday at 3.30pm – 6pm.

2.4 You are asked to arrive at Yaya’s House no sooner than 5 minutes before your play session starts. Visitors Children will not be permitted entry to play until their play session begins.

2.5 Customers who arrive after the start of their play session will still be required to leave at the end of their play session as per their booking.

2.6 All visitors must leave Yaya’s House at the end of their play session including our café and toilet facilities.

2.7 Following each play session Yaya’s House will close for 30 mins to allow staff to tidy, clean and reset role play areas for visitors in the next play session.

2.8 On rare occasions Yaya’s House opening hours may be subject to change without prior notice and every effort will be made by Yaya’s House to communicate this as widely as possible via social media and our website.

2.9 Yaya’s House reserve the right to close all or part of the Yaya’s Town should there be a risk to the safety and security of visitors and staff.

Rules of Entry

3.0 Yaya’s House provides play provision for children aged 0-7 although older children are allowed until their enjoyment of role play ceases.

3.1 All children entering Yaya’s House must be accompanied by an adult, 18 years and older. All babies, pre-walkers, toddlers and children must be supervised by a parent/carer at all times.

3.2 Any child or adult causing wilful damage to the facilities, fixtures or fittings will be liable to pay for any damage caused.

3.3 Yaya’s House have the right to ask a person to leave should they evade our rules of entry and play.

3.4 Yaya’s House have the right to ask a person to leave should they pose a danger or threat to staff or customers. Fighting, bullying, abusive language or illegal activity of any kind will not be tolerated and will be asked to leave without refund.

3.5 To prevent the spread of infection children who are unwell, or who have been unwell, must not visit Yaya’s House for 48 hours.  Our refund policy applies and transfers require a minimum of 24 hours notice.

3.6 If a child or adult becomes sick or infectious whilst at Yaya’s House they will politely be asked to leave.

3.7 With the exception of school parties, outside food and beverage cannot be consumed on Yaya’s House premises unless agreed with management.

3.8 Food or drinks (hot or cold) are not permitted anywhere within Yaya’s House other than designated visitor areas.

3.9 Yaya’s House is a smoke free facility and smoking is prohibited anywhere on our site, including the use of e-cigarettes.

4.0 No pets or animals are permitted except for assistance animals.

Photography, Camera and Mobile Devises

4.1 The privacy of other visitors must be respected. Visitors can take photographs of their own children for personal, private, non-commercial purposes only.   Unless permission has been expressly granted by us, pictures and images cannot be reproduced in any format or media other than for private viewing.

4.2 Yaya’s House only shares photographs of children playing on our website, social media or promotional materials with prior written consent from parents/carers, this excludes stories or posts that our social medias have been tagged in.

Security & Safety

4.3 CCTV systems are installed externally and internally at Yaya’s House to enhance the security of the building. The Intended purpose of CCTV is for:

  • Protecting the building and its assets both during and after opening hours.
  • Reducing the incidence of crime and anti-social behaviour.
  • Assist in identifying, apprehending and prosecuting offenders of criminal activities.

4.4 Video monitoring of public areas on our premises is for security purposes only and is limited to uses that do not violate the individual’s reasonable expectation to privacy.

To read our full Privacy Policy, please click here.

COVID 19 Specific Statement

5.0 We reserve the right to refuse entry or end the visit of any guest or group who has breached the protocols within our COVID 19 guidelines published on our website. Our full and up to date COVID 19 protocols can be found here and should be read prior to your visit as these may change in line with government restrictions.

5.1 All bookings must be made online. Unfortunately, we cannot take bookings over the telephone. If there is a circumstance when we need to issue a voucher we will require all of the details provided by guests when booking online. Telephone bookings do not always capture these details and make any refund potentially difficult to process.